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Refund Policy:

 

Your cart contains an automatically renewing subscription. By placing an order, you expressly and affirmatively agree that you will be automatically charged the recurring amount(s) shown in your cart (plus shipping and taxes) until the subscription(s) ends or you cancel. You may cancel anytime by going to your account or contacting us.
 

Subscription Box Refund:
 

Subscription Box Refunds:

Because our subscription boxes are curated specifically for you and often include limited-edition or personalized items, all subscription box sales are final once an order has been processed and shipped.

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Subscription Box Damaged Items:

If your package arrives damaged:

  • Please notify us within 14 days of the delivery date.

  • For damaged items, please include photos of the damaged packaging and contents so we can assess the issue.

 

Please email us at info@therapeuticallywell.com and attach required photo evidence of any damages/defects.
 

In these cases, we may offer a replacement item, store credit, or a partial refund at our discretion, depending on the circumstances and item availability.

 

Candle Refund:

  • Candles must be unused, unburned, and in their original condition and packaging.

  • Due to the nature of our products, we cannot accept returns on candles that have been burned or used.

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.

 

Damaged or Defective Candles:

If your candle arrives damaged, broken, or defective, please email us at info@therapeuticallywell.com within 7 days of delivery with your order number and clear photos of the candle and packaging. We’ll review the issue and, when appropriate, provide a replacement or full refund.

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Once your return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

 

The following items are not eligible for return or refund:

  • Digital content and downloads or printable resources

  • Personalized or custom-made items

  • Items marked as final sale

  • Mental health and self-care classes, workshops

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